Frequently Asked Questions
Everything you need to know about your Benjamin Berner experience.
Where are Benjamin Berner products manufactured?
All Benjamin Berner footwear and accessories are handcrafted in Europe using premium materials and traditional artisanal techniques to ensure the highest quality and durability.
How long does shipping take and what are the costs?
We offer worldwide shipping. Delivery typically takes 2-5 business days within the EU and 5-10 business days for international orders. Shipping costs are calculated at checkout based on your location.
What is your return policy?
We accept returns within 14 days of delivery. Items must be in their original, unworn condition with all packaging and tags intact. Please contact our support team to initiate a return request.
How do I find the right size for my sneakers?
Our sneakers generally run true to size. We recommend checking our detailed Size Guide available on each product page, which includes measurements in centimeters to help you find the perfect fit.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and various regional payment methods like Klarna and iDEAL to ensure a secure checkout process.
How should I care for my leather sneakers?
To maintain the premium look of your leather sneakers, we recommend using a soft damp cloth for cleaning and applying a high-quality leather protector spray before the first wear.